April 15, 2014
Several things are ‘always there’ in life. See what you can make of this one.
I am your constant companion; I am your greatest helper or your heaviest burden. I will push you onward or drag you down to failure.
I am at your command. Half of the tasks that you do you might just as well turn over to me and I will do them quickly and correctly.
I am easily managed; you must merely be firm with me. Show me exactly how you want something done. After a few lessons, I will do it automatically.
I am the servant of all great people and the regret of all failures as well. Those who are great, I have made great. Those who are failures, I have made failures.
I am not a machine but I will work with all its precision plus the intelligence of a person.
Now you may run me for profit or you may run me for ruin. It makes no difference to me. Take me, train me, be firm with me and I will lay the world at your feet.
I am called ‘habit.’
( I received this in a newsletter today and liked it)
April 2, 2014
What it’s Really About
Serving the customer. It gets tossed around in every sales meeting. We’ve got to improve. It’s the way we will grow. It’s the king. It’s the…you get the idea. This is a true story. It is a story about service of the first order, and how it works.
Bonnie is a mortgage lender. Sixteen years ago she wasn’t the veteran she is now, but she was no rookie either. Yet, her reputation for helping people was spreading. The young, newly-wed couple sat across her desk. The wife was apprehensive. A few years before she had been through a devastating divorce. It had depleted her financial strength and she feared her credit rating would ruin their chance of buying the house they wanted. Bonnie was able to help them with the loan. Dream house secured.
Forward 16 years to a chance meeting between Bonnie and the wife. A lady approached Bonnie and asked if she recognized her. Bonnie, ever the diplomat, acknowledged she did but didn’t remember her name. The lady re-introduced herself, then apologized to Bonnie. She admitted that 16 years ago she had feared a loan for their home would not be possible. She had been scared, intimidated, ashamed and truly anxious ridden. She told Bonnie she was delinquent because she had not thanked Bonnie for helping them and was ashamed for her lack of manners. She was indebted to Bonnie for the dignity with which she had been treated. For the way Bonnie had made them feel special and comfortable. For giving them hope when it truly didn’t look like much was available.
Bonnie’s day was made. One of those blue bird events that puts you on top of the world.
Here’s the message: Everyone wants to be financially successful. You want to collect your commission, paycheck, whatever. You go through all the right motions. You take care of a client and expect the reward. Hold it a second. When we realize that our future is built on how we make other people feel not just performing our service, then we have a shot at the financial rewards. They make our future, not the reverse. Customer service? Yeah, it’s important. But it is only effective when put ourselves on the other side of the table and treat the client accordingly.
What a special feeling Bonnie has. She gave a young person dignity, confidence and comfort. Done with grace, humility and professionalism.
March 23, 2014
One hot summer day the boy and his friend took a long bicycle ride, ending up 10 miles from home at the small local airport. The serving counter of the café inside the terminal promised a cold glass of ice water.
The waitress asked the boy what he wanted. Water would be great, he had no money. His friend had a dime and could order a coke. The two sat and talked about their “adventure” ride from home, as 12 year old boys will do. The boy noticed the waitress approaching.
She put a coke in front of the boy. “Ma’am” I don’t have any money”. She told the boy that a customer had overheard him and bought a coke for him. The stranger had already departed the café.
At that moment there was no one to thank. So, for 50+ years he has remembered and built on the stranger’s kindness. How many lessons are in that experience?
Sharing without keeping score. Pay it forward. It was all about a bicycle ride.
March 20, 2014
Be conscious of the decisions and choices you make. It really is possible to design a life that works – that enables you to enjoy a profitable career, enjoy a great family life and participate in leisure activities. And it all begins with the choices you make… the decisions you make.
The wisest question ever asked is “What would you like to do if money were no object and you knew you could not fail?” Whatever that is, that is what you should be doing. Why? Work is not work when it is fun and enjoyable, and when you are doing something like this, something that you love to do, you generally do it very well… so well, in fact, that you can make a lot of money from it.
Something to think about .
March 10, 2014
Develop it Now
Every business needs an Emergency Plan. The “what do I do” when various things happen that prevent us from being 100% in our business. Have your employees help you develop this plan.
Several times in the past two months the southeastern states have experienced heavier than usual snow and ice. Our brothers further north will chuckle at us, but they know how to deal with it.
Four days ago it struck again. Businesses and schools closed. Power has still not been restored to large numbers of homes. Trees are down. School is closed. It’s a mess.
This is one of those times when you and your employees need to know what to do. What if I can’t get to work? What if ….? Many businesses can’t operate in these conditions or have to operate remotely or delayed. When everyone knows what to do without having to call you, look it up on a website or just wonder about it, then you have a staff who can help you run your business better. Morale is better, there is less confusion. Business may stutter step, but it can continue.
What if you had a system for calling all employees just to check on them? To find out if they were ok or if they needed something. You know, you call three people and they call three, so on. What would it mean to a family whom you could help out of a tough situation? Just because you cared enough to call. What would that do for their morale? How about how the other employees knowing that you cared enough to help a peer? Don’t delay. Put a Plan in place now.
March 5, 2014
This content is from an article by David Esty. It’s good insight into overcoming fear and dealing with those events/things with which we have little or no experience.
- Physical Power: Fitness is highly correlated with courage and confidence.
- Intellectual Power: Win by acquiring the knowledge needed to fully understand the upcoming mission.
- Spiritual Power: Our fears cannot crush us if we continue exalting in the wonderful parts of life.
- Emotional Power: Cool, calm temperament.
- Power of Experience: Passing years don’t just make us older
I suggest you seek out Mr. Esty for more inform at his company Marke Team.
February 19, 2014
The Best Way Out is Always Through
I saw this subject title in a recent newsletter and liked the message. It repeats one of the key messages from Coach Jim Valvano’s ESPN speech when he admonished, “Don’t Quit, Don’t Ever Quit! Then it stresses Perseverance. Each of these components are considered “soft” skills by many. But my experience with some of the hardest, toughest, meanest, most dedicated, most effective people with whom I have ever worked live by these skills. The U.S. Army Rangers. Part of the Special Operations community that is in the spotlight recently. If these soft skills serve them, could it be that the rest of us can use them? You know the answer. Have a great day. Ed
February 13, 2014
In North Carolina today we have had more than the usual snowfall, the entire eastern half of the U. S. is covered in snow and ice. Some places are without power so it’s not all fun. Driving can be a challenge. But in all I have to tell you it feels like when I was a little guy of 12 years old. The world is quiet when snow is falling, except for the birds.
There’s one thing I wish I could do. Walk into the next room and ask Momma if it would be ok to go out and play in the snow. Just one more time. Get all her instructions to bundle up, then blast through the door and outside. Come home and you know what would be waiting…a cup of her hot chocolate. Just one more time. Tell her about the afternoon outside romping in the snow. Just one more time.
I’ll count myself lucky to have had her for so long. Received all those instructions. All that hot chocolate.
February 9, 2014
Health is a part of your daily practices just as Goal Setting should be.
Google “Cinnamon & Honey”. The benefits (as reported) of this combination appear to be very significant. And who doesn’t like those two in any combination!? The list of things it treats, cures, prevents is pretty interesting. Take a look.
January 29, 2014
Eat Your Way Slim in 2014 & Earn the monthly income you deserve.
Here is the list of a few foods that are not only good for you, they won’t break the bank: Clementines, apples, blueberries, almonds, oatmeal,lentils, avocados, grapefruit, salmon, lean beef, greek yogurt, black beans, kale, green tea, eggs, spinach, popcorn, pork, chili peppers, pomegranates.
AND, the way to personal success and a successful business, is plan. Just write 5 goals for 2014. That’s it! It’s easy, cost $0, could help you make 5 figure personal income per month.